Disappearing walls and floors are back

Teloria · July 2018

My family has been playing this game since beta. We are talking 5 people all of the time. We love this game and we too are having this issue and have been having this issue for a while now. We have always been subscribers and we take great offense (as most do) at the fact that they are fixing the store and little things and not fixing the problem. I am also wondering why there has been no answer from anyone in the company...ZOS? Don't we deserve to know what is going on? Especially since we are subscribers? If you can't hold up your end of the contract, maybe we shouldn't either.

Let us know what is going on? We too, are considering dropping the subscriptions, although we don't WANT to. Let's see, how many have you lost in the past week? A lot. According to many sources people are "pausing" or completely stopping their accounts all together until you at least admit to knowing openly rather than on some alleged twitch cast. We want to know, concrete, what are you doing to fix this problem. The game is unplayable. Personally, my family (and you Devs can check this and I encourage you to do so) has spent an average of $100 a week since the game's first day of the crown store. If there were houses we bought five copies of each...and yes, do the math. Sometimes that is a thousand dollars on a drop for five people. We do this gladly. Folks know we have loved this game, they see us drumming as a family in game, we help folk and enjoy the game. We can't enjoy the game when we can't see it. We won't pay for a game we can't see. We will not put one more dime in the game, nor play the game. Not even log in until the game is fixed. This is the least we can do.

rnjypsyb14_ESO · July 2018

Teloria wrote: »

My family has been playing this game since beta. We are talking 5 people all of the time. We love this game and we too are having this issue and have been having this issue for a while now. We have always been subscribers and we take great offense (as most do) at the fact that they are fixing the store and little things and not fixing the problem. I am also wondering why there has been no answer from anyone in the company...ZOS? Don't we deserve to know what is going on? Especially since we are subscribers? If you can't hold up your end of the contract, maybe we shouldn't either.

Let us know what is going on? We too, are considering dropping the subscriptions, although we don't WANT to. Let's see, how many have you lost in the past week? A lot. According to many sources people are "pausing" or completely stopping their accounts all together until you at least admit to knowing openly rather than on some alleged twitch cast. We want to know, concrete, what are you doing to fix this problem. The game is unplayable. Personally, my family (and you Devs can check this and I encourage you to do so) has spent an average of $100 a week since the game's first day of the crown store. If there were houses we bought five copies of each...and yes, do the math. Sometimes that is a thousand dollars on a drop for five people. We do this gladly. Folks know we have loved this game, they see us drumming as a family in game, we help folk and enjoy the game. We can't enjoy the game when we can't see it. We won't pay for a game we can't see. We will not put one more dime in the game, nor play the game. Not even log in until the game is fixed. This is the least we can do.

Absolutely agree with you, Teloria. I am just logging in to do writs now, when crafting is even visible. If I am able to return to play the game(if it gets fixed) I will never pay my subscription ahead again. I paid in good faith and in return ZoS has even declined to make a statement concerning this game breaking issue. I am currently discouraging friends from other games when they express interest in joining ESO and will continue to do so until this is fixed and until the current player base receives an apology from ZoS for their blatant disregard.

tunepunk · July 2018

I'm experiencing the same on PC(MAC) EU. Lot of places where the geometry just goes invisible. Some places are worse than others.

Has anyone found any solution or workaround? Does it help with a fresh install/ repair? Graphics drivers? ini settings?

Ragnork · July 2018

tunepunk wrote: »

I'm experiencing the same on PC(MAC) EU. Lot of places where the geometry just goes invisible. Some places are worse than others.

Has anyone found any solution or workaround? Does it help with a fresh install/ repair? Graphics drivers? ini settings?

Have tried fresh install
Have tried the settings change mentioned earlier in this thread
Have tried 1st and 3rd person views
Have tried adjusting view distance up and down ditto particles and shadows
Have tried.... well many things.
to date I have had no success.

Edit - I play on both a desktop and laptop PC (NA and EU) both have the issue. My wife plays on her desktop PC (slightly different config to my desktop) and she has the same issues.

Kainarel · July 2018

This is the alchemy/enchanting place in Wayrest last night. I'm standing at the door.
This is unacceptable. This game is no longer beta. It is a paid for product that needs to work as intended.

ed7878 · July 2018

jamgrs wrote: »

I can confirm - this bug is still alive and kicking.

Isn't that the scene in the original Matrix where Trinity and Neo get guns to invade the bad guys tower?

majulook · July 2018

Well i guess that ZOS cannot fix this, or does not believe it is a issue.

Been a player since beta, be back when (if) it gets fixed.

Komma · July 2018

We had lots of people come over from WOW about a month or 2 before summerset and they were loving it. Starting to see them leave for other games because of the issues. I feel ashamed of my game right now. =(

old_scopie1945 · July 2018

No feedback, no excuse, no nothing. The words carpet, under and hide come to mind.

majulook · July 2018

secondrowforward wrote: »

No feedback, no excuse, no nothing. The words carpet, under and hide come to mind.

I agree at least they could say something...

Is it possible that its such a small portion of the players that they are going to ignore it.

ZOS_GinaBruno · July 2018

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

ADarklore · July 2018

ZOS_GinaBruno wrote: »

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

THANK YOU very much Gina... we all appreciate the updates and letting us know that you all are aware that it's still a problem. Silence tends to feel like it's something being ignored, which isn't a good feeling. So thanks again for keeping us updated.

inthecoconut · July 2018

ZOS_GinaBruno wrote: »

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

Do we know when Wolf Hunter is releasing?

majulook · July 2018

inthecoconut wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

Do we know when Wolf Hunter is releasing?

Currently on PTS, I believe this is the 2nd week it has been on PTS. PTS is usually a 4 week test, so I am guessing 2 -3 weeks???

inthecoconut · July 2018

majulook wrote: »

inthecoconut wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

Do we know when Wolf Hunter is releasing?

Currently on PTS, I believe this is the 2nd week it has been on PTS. PTS is usually a 4 week test, so I am guessing 2 -3 weeks???

Blah...so 2-3 more weeks of invisible walls. Oh well, I've already waited two weeks, whats a few more?

old_scopie1945 · July 2018

Thanks for the feedback, fingers crossed.

ArseJuice · July 2018

Why not perform patch rollback if last patch introduced this issue and apply a fix after it's confirmed to be working on PTS?
Anyway, waiting for so long to get this reply is not acceptable for me.
I was thinking to try ESO Plus, but with this support game gets, it's not worth it.
Just my opinion.

Gythral · July 2018

Needs to be out this week - not September!
or later...

James-Wayne · July 2018

An Elder Scrolls is not Elder Scrolls without bugs... I've been playing them since Arena so I know, just be patience and they will be fixed.

Cuthceol · July 2018

James-Wayne wrote: »

An Elder Scrolls is not Elder Scrolls without bugs... I've been playing them since Arena so I know, just be patience and they will be fixed.

it's taken 2+ YEARS to fix major bug in werewolf skill line, no one's got the kinda patience ZO$ requires

yurimodin · July 2018

ZOS_GinaBruno wrote: »

Hey guys, just want to confirm we are aware of this and have been working on getting it fixed, but we need to be pretty thorough in our testing before rolling everything out. Our goal is to get this resolved by time Wolfhunter is released, but we are trying to get it into an incremental so you have it sooner, if it's possible.

let me take a stab at this.....you guys probably have(or had..by the looks of things) 2 maybe 3 programmers tops in house that have their head mildly wrapped around how this game actually works and does these minor patches from time-to-time etc(the rest are just animators/graphic artists for the crown store etc). The big projects like Summerset get subbed out to Bangalore but someone goofed up in regards to the version control (or lack thereof). When Summerset got rolled back in it brought back many bugs that had been attended to since the last snapshot of the code and brought a ton more in with it. Meanwhile the few ppl you have in house have been pulling their hair out putting in 20 hour days trying to unravel this mess.

I could ramble on but the short version you need to pass up the food chain is that you are gonna need to find a top notch programming team state-side and pay them ALOT of $ (and promptly) to go through the code and sort this mess out........All I know is if I goofed up any of the servers or software I maintain this bad I would be out the door.

I know its not your fault and they kind of stuck you in the middle of all this Gina so I sympathize.......we are all just going to have to buckle up and ride out the storm.

majulook · July 2018

During the July 20th Twitch they mentioned a fix next week for missing walls, but only for PVE, Now shows no PC/NA maintenance for the July 23 week.

So no fix, or the fix does not require maintenance, if not require maintenance then why wait??

ItsNebula · July 2018

ESO is just one giant bug..

majulook · July 2018

Any news on this thought it was supposed to get fixed this week???

@ZOS_GinaBruno

TheRealPotoroo · July 2018

See Miscellaneous.

https://forums.elderscrollsonline.com/en/discussion/comment/5325322/#Comment_5325322

majulook · July 2018

TheRealPotoroo wrote: »

See Miscellaneous.

https://forums.elderscrollsonline.com/en/discussion/comment/5325322/#Comment_5325322

Its still not fixed on live they said on july 20 Twitch it would be fixed this week, so I guess that we have to wait for 2-3 more weeks for a it to maybe get fixed.

TT33 · July 2018

I haven't had any issues for a few days now....maybe even a week.

Talendear · July 2018

Its still going on, just got ganked cause a group of 7 or 8 came in and took out everyone defending Nikel who were busy concentrating on the people outside the opposite postern. Guess its a good thing so many of the items for achievements are inside Imperial City this year....I cant imagine the complaining with this BS going on during Midyear Mayhem.

Metal10957 · August 2018

Not often but several toons experienced this...750 CP, Xbox one x.

Ratzkifal · August 2018

I just encountered an issue that might be related.
In battlegrounds (Ald Carac) whenever my feet would leave the ground (charge/knockback/jumping/walking on rubble) the camera would glitch underground (perhaps the disappearing wall bug only for the floor that makes the camera glitch?)