@ZOS_JessicaFolsom
Please view Ticket 180613-003055
I just got a canned response from support saying the following
Hello!
Thank you for contacting The Elder Scrolls Online Team.
Currently, delivery of Crown Crates to player accounts may take a short additional time. Players may receive the mount before the Crates arrive.
We greatly appreciate your patience and wish you a great day!
Kind Regards,
The Elder Scrolls Online Team
I have replied back to that indicating I have done all the proper steps prior to the live stream happening, watched the live stream and participated in questions / polls etc. No reason I shouldn't have got the items, but still have not received anything at all.
Thanks Jess
@ZOS_JessicaFolsom
Still have received no email. No mount. No crates. I linked my accounts, I watched the stream, I accessed the extension. Helped my son do all of those as well and he got the email and the mount, so I know I did it correctly. What gives? >:(
Oh my gosh! Thank you! Thank you! Thank you! 22 Gems and this bad boy!
G1Countdown wrote: »I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?
ZOS_JessicaFolsom wrote: »G1Countdown wrote: »I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?
No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.
For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.
DuskMarine wrote: »no this is on pc na. longer than life loading screens, can barely swap zones without having to continuously go in an out using task manager to reset the dang thing. constant lag spikes, theres so many people with the exact same issues going on heck some cant even log in without multiple trys and its only been like this since monday it was fine before then so what happened?? id really like to know cause something got broken. starting to get really rather irritated. its been really getting bad since lastnight.
Infinite load screens are, currently, a fact of life on PCNA. I've lost count of the number of times I've had to end task in the past few days.
In between those, there's been an uptick of unexpected logouts. At least my CTDs have moderately decreased since last week...
ZOS_JessicaFolsom wrote: »DuskMarine wrote: »no this is on pc na. longer than life loading screens, can barely swap zones without having to continuously go in an out using task manager to reset the dang thing. constant lag spikes, theres so many people with the exact same issues going on heck some cant even log in without multiple trys and its only been like this since monday it was fine before then so what happened?? id really like to know cause something got broken. starting to get really rather irritated. its been really getting bad since lastnight.Infinite load screens are, currently, a fact of life on PCNA. I've lost count of the number of times I've had to end task in the past few days.
In between those, there's been an uptick of unexpected logouts. At least my CTDs have moderately decreased since last week...
Thanks, you two. And apologies for the delayed response on this. We did identify and fix an issue earlier today that should have resolved the recent load screen issues that were occurring on PC-NA in the past 24 or so hours. Could you tell us if things seem better now?
Hi, maybe I messed up with the category when submit support ticket. Sorry, but I just do not know wich category belongs to Twitch Drops.
But I did not get any of the BE3 Twitch Drops or Wolf mount.
My Support ticket 180613-003535
ZOS_JessicaFolsom wrote: »G1Countdown wrote: »I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?
No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.
For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.
@ZOS_JessicaFolsom I tried to get someones attention on my other post I made but no one is answering me I had this guy on block and can still see the racist things he is saying are you guys okay with this sort of language at zos or something fix blocking people on ps4 so I and other people won't have to see this nonsense and racism link with the person I'm talking about granny on ps4 na
ZOS_JessicaFolsom wrote: »G1Countdown wrote: »I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?
No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.
For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.
update for those who didn't get the mount or crates: You had to link BOTH the Bethesda account and the ESO account to twitch in order to receive the gifts, if you only did one, you're ineligible. At least that's what the ticket response has given me. Hope it helps.
Doesn't state anywhere about linking Bethesda account to twitchZOS_JessicaFolsom wrote: »
In order to qualify for the BE3 Showcase ESO Twitch Drops, you must have met the following criteria:
- Be an ESO player on PC/Mac
- Linked your ESO and Twitch accounts before or during the stream
- Logged into their linked Twitch account during the stream
- Watched the stream on the Bethesda Twitch channel
update for those who didn't get the mount or crates: You had to link BOTH the Bethesda account and the ESO account to twitch in order to receive the gifts, if you only did one, you're ineligible. At least that's what the ticket response has given me. Hope it helps.