Twitch Drops, Broken Extension and E3

Clansman2013 · June 2018

Defatank wrote: »

@ZOS_JessicaFolsom

Please view Ticket 180613-003055

I just got a canned response from support saying the following

Hello!

Thank you for contacting The Elder Scrolls Online Team.

Currently, delivery of Crown Crates to player accounts may take a short additional time. Players may receive the mount before the Crates arrive.
We greatly appreciate your patience and wish you a great day!

Kind Regards,
The Elder Scrolls Online Team

I have replied back to that indicating I have done all the proper steps prior to the live stream happening, watched the live stream and participated in questions / polls etc. No reason I shouldn't have got the items, but still have not received anything at all.

Thanks Jess

Same here, I have a feeling this is going to come down to "tough luck, try again next time"

mvgallo · June 2018

@ZOS_JessicaFolsom

Still have received no email. No mount. No crates. I linked my accounts, I watched the stream, I accessed the extension. Helped my son do all of those as well and he got the email and the mount, so I know I did it correctly. What gives? >:(

Defatank · June 2018

mvgallo wrote: »

@ZOS_JessicaFolsom

Still have received no email. No mount. No crates. I linked my accounts, I watched the stream, I accessed the extension. Helped my son do all of those as well and he got the email and the mount, so I know I did it correctly. What gives? >:(

Like me I think we didn't hold our mouth just right....

Davor · June 2018

CaiWenji wrote: »

Oh my gosh! Thank you! Thank you! Thank you! 22 Gems and this bad boy!

Congrats. All I got was Gems and a yellow soul gem type thingy. (I forget the name. Mimic stone? What are they for?)

G1Countdown · June 2018

I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?

Ydrisselle · June 2018

Davor wrote: »

CaiWenji wrote: »

Oh my gosh! Thank you! Thank you! Thank you! 22 Gems and this bad boy!

Congrats. All I got was Gems and a yellow soul gem type thingy. (I forget the name. Mimic stone? What are they for?)

They can replace any style stones for armor or weapon crafting.

santialonso · June 2018

@ZOS_JessicaFolsom

I still with nothing.

Ticket: 180613-001733

Auldjohn · June 2018

@ZOS_JessicaFolsom, @ZOS_GinaBruno

My ESO (PC) and Twitch accounts are linked. I logged in to my Twitch account and watched the entire live Bethesda E3 stream. Later I watched the entire show again on YouTube. However, even after Drops Complete announced no e-mail or Twitch Drops received.

When I opened the Help portal, logged in, selected Windows, then filled in my details, no Trouble Ticket was created. My Support error message:

"This ticket cannot be reopened or updated. If you need further assistance, please submit a new ticket".

Same problem trying to submit a ticket using Internet Explorer 11 and Edge (Window 10 Home x64). Do I need to submit the ticket in-game? If so, which in-game Help option should I choose?

Very frustrating...

Pwnyridah · June 2018

Nothing, second class console player.

ZOS_JessicaFolsom · June 2018

G1Countdown wrote: »

I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?

No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.

For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.

Defatank · June 2018

ZOS_JessicaFolsom wrote: »

G1Countdown wrote: »

I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?

No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.

For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.

Thank you Jessica. I appreciate you taking time to keep us updated and providing clarification on this matter.

James-Wayne · June 2018

Got my 5 crates and got more potions, poisons, XP scrolls and no bonus cards. I feel the RnG on these crates has been turned up x1000 compared to ingame crates. I guess you don't gain them with real money so being more of a gamble is ok.

ZOS_JessicaFolsom · June 2018

DuskMarine wrote: »

no this is on pc na. longer than life loading screens, can barely swap zones without having to continuously go in an out using task manager to reset the dang thing. constant lag spikes, theres so many people with the exact same issues going on heck some cant even log in without multiple trys and its only been like this since monday it was fine before then so what happened?? id really like to know cause something got broken. starting to get really rather irritated. its been really getting bad since lastnight.

pauli133 wrote: »

Infinite load screens are, currently, a fact of life on PCNA. I've lost count of the number of times I've had to end task in the past few days.

In between those, there's been an uptick of unexpected logouts. At least my CTDs have moderately decreased since last week...

Thanks, you two. And apologies for the delayed response on this. We did identify and fix an issue earlier today that should have resolved the recent load screen issues that were occurring on PC-NA in the past 24 or so hours. Could you tell us if things seem better now?

DanteYoda · June 2018

I received both thanks Zos.

Jake1576 · June 2018

@ZOS_JessicaFolsom I tried to get someones attention on my other post I made but no one is answering me I had this guy on block and can still see the racist things he is saying are you guys okay with this sort of language at zos or something fix blocking people on ps4 so I and other people won't have to see this nonsense and racism link with the person I'm talking about

[Edited for content]

BGruchallab14_ESO · June 2018

I sent a Support ticket 180613-005505

omstu · June 2018

Hi, maybe I messed up with the category when submit support ticket. Sorry, but I just do not know wich category belongs to Twitch Drops.
But I did not get any of the BE3 Twitch Drops or Wolf mount.
My Support ticket 180613-003535

pauli133 · June 2018

ZOS_JessicaFolsom wrote: »

DuskMarine wrote: »

no this is on pc na. longer than life loading screens, can barely swap zones without having to continuously go in an out using task manager to reset the dang thing. constant lag spikes, theres so many people with the exact same issues going on heck some cant even log in without multiple trys and its only been like this since monday it was fine before then so what happened?? id really like to know cause something got broken. starting to get really rather irritated. its been really getting bad since lastnight.

pauli133 wrote: »

Infinite load screens are, currently, a fact of life on PCNA. I've lost count of the number of times I've had to end task in the past few days.

In between those, there's been an uptick of unexpected logouts. At least my CTDs have moderately decreased since last week...

Thanks, you two. And apologies for the delayed response on this. We did identify and fix an issue earlier today that should have resolved the recent load screen issues that were occurring on PC-NA in the past 24 or so hours. Could you tell us if things seem better now?

Well, I'll start today's count at 0. You can take silence to mean no more infinite load screens, because I assure you I'll be back here if I get one.

And thank you and the team for being responsive on this, it really does have a huge impact on the player experience.

dchisenhub17_ESO · June 2018

omstu wrote: »

Hi, maybe I messed up with the category when submit support ticket. Sorry, but I just do not know wich category belongs to Twitch Drops.
But I did not get any of the BE3 Twitch Drops or Wolf mount.
My Support ticket 180613-003535

I'm in the same boat as this user, no mount or crates and wasn't sure what to open the ticket under, so I chose "Missing Item". Is that the right choice?

My support ticket is 180613-005091 and it still says "waiting on agent".

Also, in response to the infinite loading screens on PC NA, I was dealing with those yesterday quite a bit. I haven't logged in today yet, but if I still get them, I'll come back here and let y'all know.

KhaoticRiivey · June 2018

Ticket #180614-003249 submitted

I am in no rush, but have yet to receive my own rewards as well, as well as several of my Guildmates/

I hope you all get your rewards in speedy delivery.

Gwahiir · June 2018

ZOS_JessicaFolsom wrote: »

G1Countdown wrote: »

I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?

No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.

For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.

I'm on the same boat as many others on here and did not receive the mount or any crates even though all the proper steps were followed.

i made a ticket and it looks like the support person didn't even read it and gave me a canned "all crates have been sent out" response. Awaiting another response, but don't have much faith in it being read properly.

Ticket # 180613-003204

ErilAq · June 2018

I'm beginning to think it's going to be a "sorry, nothing we can do for you situation" which isn't the biggest deal, considering it was all just freebies, but I really hope that going forward they get their act together and handle the next promotion a lot better.

ZOS_JessicaFolsom · June 2018

Jake1576 wrote: »

@ZOS_JessicaFolsom I tried to get someones attention on my other post I made but no one is answering me I had this guy on block and can still see the racist things he is saying are you guys okay with this sort of language at zos or something fix blocking people on ps4 so I and other people won't have to see this nonsense and racism link with the person I'm talking about granny on ps4 na

Heya Jake, just sent this over to our TOS team. Did you report this player in-game at all?

Auldjohn · June 2018

ZOS_JessicaFolsom wrote: »

G1Countdown wrote: »

I thought it was a 'chance' to get the mount and crates. Not a guaranteed give away. Did I read wrong?

No, everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items.

For anyone submitting a Support ticket about this, we ask for your patience. Our Support team is currently experiencing a much higher than normal volume of tickets so their response time will be longer than usual. If you received a reply back about the Crown Crate delivery taking additional time, just reply back explaining that you did not get any of the BE3 Twitch Drops for ESO, and would still like assistance.

@ZOS_JessicaFolsom . @ESO and Twitch accounts linked. Watched stream live on Twitch but no email or Drops. Can't submit Ticket on Help portal. Do I need to use in-game Help to submit a Ticket?

Auldjohn · June 2018

Ticket 180613-005730

Auldjohn · June 2018

@ZOS_GinaBruno, @ZOS_JessicaFolsom
Ticket 180613-005730 submitted in-game. No reply yet.

ErilAq · June 2018

update for those who didn't get the mount or crates: You had to link BOTH the Bethesda account and the ESO account to twitch in order to receive the gifts, if you only did one, you're ineligible. At least that's what the ticket response has given me. Hope it helps.

Gwahiir · June 2018

ErilAq wrote: »

update for those who didn't get the mount or crates: You had to link BOTH the Bethesda account and the ESO account to twitch in order to receive the gifts, if you only did one, you're ineligible. At least that's what the ticket response has given me. Hope it helps.

Then wrong information is being passed around either by the support staff handling the tickets or by staff on this forum.

ZOS_JessicaFolsom wrote: »

In order to qualify for the BE3 Showcase ESO Twitch Drops, you must have met the following criteria:
Be an ESO player on PC/Mac

Linked your ESO and Twitch accounts before or during the stream

Logged into their linked Twitch account during the stream

Watched the stream on the Bethesda Twitch channel

Doesn't state anywhere about linking Bethesda account to twitch

Clansman2013 · June 2018

ErilAq wrote: »

update for those who didn't get the mount or crates: You had to link BOTH the Bethesda account and the ESO account to twitch in order to receive the gifts, if you only did one, you're ineligible. At least that's what the ticket response has given me. Hope it helps.

That's not what Jessica said:

"everyone who watched the BE3 Showcase live on the Bethesda Twitch channel and qualified (PC/Mac player, linked their ESO and Twitch account, and were logged into Twitch on that account) will get the items."

Sorainen · June 2018

@ZOS_JessicaFolsom

I have bouth acconts linked to twitch and no drops yet. Watched the stream on bethseda ,made some points on trivia and after I completed the survey.
Ticket nr 180613-002517
Thanks