Nunuuika1 schrieb: »

genau das selbe ist mir auch passiert.
ich kann mich weder im Spiel noch in meinen Account auf der HP einloggen ==> Fehler: Dein Zugang zur Site wurde gesperrt.

Passwort konnte ich ändern, aber komme dennoch nicht zu meinen Account-Daten.
Des weiteren habe ich eine sehr komische Mail :

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Greetings,

This account has been proactively deactivated as we identified it as being compromised. We wish to work with you on securing and reactivating your account. To proceed, please follow the steps below, even if you play on a console, in order to fully secure your Elder Scrolls Online account.

Steps required to secure your email account:

In order for us to reactivate your account, please scan your computer for viruses and ensure that your system is free of malware such as keyloggers or Trojans. Visit the Microsoft support website for some advice on how to scan your system for harmful software: http://windows.microsoft.com/en-us/windows-8/how-find-remove-virus .

Once you are positive that your system is clean, we would strongly advise you to change the passwords of every web service you use. This is especially important for your e-mail account, as hackers are not normally able to gain access to another player's ESO account without also obtaining the password for the e-mail address associated with that account.

For every service you are using on the internet (e-mail, Facebook, Twitter, online games etc.), you should utilize a separate password. You can find some useful advice on how to create a secure password here: http://windows.microsoft.com/en-us/windows-vista/tips-for-creating-a-strong-password .

Once this has all been completed, please reply to this email and provide us with the following information:
The Answer to your Secret Question. If you can't remember your secret question, you can have it displayed by performing these steps:
1. Navigate to https://account.elderscrollsonline.com
2. Click on "Forgot password?"
3. Enter the email address on your ESO account and click Continue
4. Look for an email from noreply@mail.elderscrollsonline.com with the subject “Elder Scrolls Online – Password Recovery" and click the link.
5. You will be taken to a page that will ask your security question
City / State / Country where the account was created
Date and name of first Crown Store purchase on account
PC ONLY: Last 4 digits of the credit card number or PayPal Invoice ID or Complete Game product code

In addition, please provide us with your designated email address and username in order to update your account.

After your account has been verified, we will send you a password reset email. Please note that ZeniMax employees will never ask you for your account password.

Regards,
The Elder Scrolls Online Team

BruchiBlubb schrieb: »

Ich weiss nicht was ich getan hab, ich war im Gruppenverlies und bin mit der Meldung (vom Server geflogen) ausm Spiel raus, anmelden ging nicht mehr. Auf meine Kontoseite hab ich kein Zugriff ( Zugriff gesperrt) und ne E-Mail das mein ESO Plus erfolgreich gekündigt wurde is auch gekommen.....und ich hab keine ahnung was ich gemacht hab ausser die Quest da drinne kann mir bitte jemand helfen