RinaldoGandolphi wrote: »Ok im going to give you guys an "easy fix"
1. Go to Outlook.com and create a new email account. Your going to use this account for your ESO account only.
2. After creating your Outlook Email address, login to your account on www.theelderscrollsonline.com and change the email address associated with your account to the outlook.com account you created.
After doing this, you won't have any more problems with verification codes.
Why this happens - in lamends terms
The reason this happens is because the email service ZOS uses to forward these emails(a 3rd party most likely) has ended up on a DNSBL or an RBL and the email server your using simply refuses to accept the messages. Each ISP or mail provider makes their own decisions on this, all the DNSBL such as Spamhaus or Sorbis do is a query is made, if it returns true(meaning the senders IP is in the database because its a spam sender) then the provider makes the decision to accept these message or to reject them. When rejected they are pretty much silent to the user, as the server just refuses to accept the message if its set up that way, and thats that.
You end up on a DNSBL by either being infected with a bot that sends spam mail, or the IP in question was spamming in the past and never contacted the DNSBL to tell them they cleaned up their systems and should be removed.
If i was maintaining the servers used to send those codes, i'd use this site below to query the IP addresses of the servers they use to send verification codes, and if they are on any of those lists, i would contact that list and get themselves removed from the RBL or DNSBL
http://www.dnsbl.info/
RinaldoGandolphi wrote: »Ok im going to give you guys an "easy fix"
1. Go to Outlook.com and create a new email account. Your going to use this account for your ESO account only.
2. After creating your Outlook Email address, login to your account on www.theelderscrollsonline.com and change the email address associated with your account to the outlook.com account you created.
After doing this, you won't have any more problems with verification codes.
Why this happens - in lamends terms
The reason this happens is because the email service ZOS uses to forward these emails(a 3rd party most likely) has ended up on a DNSBL or an RBL and the email server your using simply refuses to accept the messages. Each ISP or mail provider makes their own decisions on this, all the DNSBL such as Spamhaus or Sorbis do is a query is made, if it returns true(meaning the senders IP is in the database because its a spam sender) then the provider makes the decision to accept these message or to reject them. When rejected they are pretty much silent to the user, as the server just refuses to accept the message if its set up that way, and thats that.
You end up on a DNSBL by either being infected with a bot that sends spam mail, or the IP in question was spamming in the past and never contacted the DNSBL to tell them they cleaned up their systems and should be removed.
If i was maintaining the servers used to send those codes, i'd use this site below to query the IP addresses of the servers they use to send verification codes, and if they are on any of those lists, i would contact that list and get themselves removed from the RBL or DNSBL
http://www.dnsbl.info/
Was afk to long got back and was disconnected
Tried to log back in and it asked for a code again
So yeah.....
This was my 10th comment i guess
because i just got a email(Came in right away) saying
You earned the 10 Comments badge.
No longer a one-hit wonder! It looks like you’re going places. +5 points
But again the code is not coming in at all
ZOS_MollyH wrote: »Greetings all,
If you're still unable to receive your access code and you have an open ticket with support, our agents are working to respond as quickly as possible. If you have not been able to submit a ticket, please do so by trying the following:
Go to https://help.elderscrollsonline.com
Choose the "I can't log in" option
Choose the option for "Compromised" account since you're not receiving automated emails
When you do this, please be sure to create and use an alternate email address that is on a different domain (like if your regular email address is @outlook.com you can try a gmail address for example) for support to contact you. If you use your normal email address, you may not receive email from support. Thanks for your patience
Was afk to long got back and was disconnected
Tried to log back in and it asked for a code again
So yeah.....
This was my 10th comment i guess
because i just got a email(Came in right away) saying
You earned the 10 Comments badge.
No longer a one-hit wonder! It looks like you’re going places. +5 points
But again the code is not coming in at all
At least you can access the forums, lol.
screet40ub17_ESO wrote: »having any luck yet?
screet40ub17_ESO wrote: »Yep no joy for me now that I am home from work.
RinaldoGandolphi wrote: »Ok im going to give you guys an "easy fix"
1. Go to Outlook.com and create a new email account. Your going to use this account for your ESO account only.
2. After creating your Outlook Email address, login to your account on www.theelderscrollsonline.com and change the email address associated with your account to the outlook.com account you created.
After doing this, you won't have any more problems with verification codes.
Why this happens - in lamends terms
The reason this happens is because the email service ZOS uses to forward these emails(a 3rd party most likely) has ended up on a DNSBL or an RBL and the email server your using simply refuses to accept the messages. Each ISP or mail provider makes their own decisions on this, all the DNSBL such as Spamhaus or Sorbis do is a query is made, if it returns true(meaning the senders IP is in the database because its a spam sender) then the provider makes the decision to accept these message or to reject them. When rejected they are pretty much silent to the user, as the server just refuses to accept the message if its set up that way, and thats that.
You end up on a DNSBL by either being infected with a bot that sends spam mail, or the IP in question was spamming in the past and never contacted the DNSBL to tell them they cleaned up their systems and should be removed.
If i was maintaining the servers used to send those codes, i'd use this site below to query the IP addresses of the servers they use to send verification codes, and if they are on any of those lists, i would contact that list and get themselves removed from the RBL or DNSBL
http://www.dnsbl.info/
Can you show me were i will find this option to change my email by myself
Because im pretty sure i need the help of the support team to change my email
So its not really that easy as you are making it sound
And i really appreciate you trying to help of course but the thing u are telling me to do
is one of those things anybody tries to look for on ther own as one of the first solutions
just like checking your spam inbox and those other answers the admins give you
And the same email that should be sending me the code is sending me other emails that are coming in right away
So i dont really see me being blocked by something at all or anything being wrong on my side
ZOS_MollyH wrote: »Greetings all,
If you're still unable to receive your access code and you have an open ticket with support, our agents are working to respond as quickly as possible. If you have not been able to submit a ticket, please do so by trying the following:
Go to https://help.elderscrollsonline.com
Choose the "I can't log in" option
Choose the option for "Compromised" account since you're not receiving automated emails
When you do this, please be sure to create and use an alternate email address that is on a different domain (like if your regular email address is @outlook.com you can try a gmail address for example) for support to contact you. If you use your normal email address, you may not receive email from support. Thanks for your patience
screet40ub17_ESO wrote: »Yep no joy for me now that I am home from work.
Yeah really bad support on this game
Time to make a phone option so i can get my code on there
screet40ub17_ESO wrote: »well it sounds like someone had luck. However I use a hotmail account at home. I re-activated this account from my beta testing and also set my wife up a new account on the same. She got her access code ( she also has a hotmail account), and she has had no problems.
screet40ub17_ESO wrote: »well it sounds like someone had luck. However I use a hotmail account at home. I re-activated this account from my beta testing and also set my wife up a new account on the same. She got her access code ( she also has a hotmail account), and she has had no problems.
Same here.
I bought ESO last Wednesday 3rd. I successfully redeem my code and everything was Ok. When I tried to log in the game on Thursday, it asked me for an Access Code. I wait for it untill yesterday (allmost 5 days), and nobody has emailed me anything yet. I tried to log in to the support page from my original account, and... Hey! I need another Access Code that never arrives! Yey!
So I made another account to only log in to the Support page and finally ask for help.
I need my acces code to log in to the game I paid for.
My original account is:
User: Harvidok
Email: harvardh_027@hotmail.com
^ I'm writting here the same that I wrote in my ticket. At least I'm not the only one who has problems logging in.
P.D.: Excuse my english it is not my main language.
screet40ub17_ESO wrote: »Yay! they changed my email and I finally received my access code. Kudos
Response Clarice via Email 02/09/2016 05:18 PM
Greetings,
This is Clarice from The Elder Scrolls Online Team returning your contact. Thank you for your patience while we follow-up in concern for your email authorization issue.
I realize this is your second email, however we wanted to contact any accounts potentially related to this issue:
In concern for your access code, if you are interested in choosing an alternate email we can help you to complete this process. Not all services allow for automated mail and may mark it as spam. Since you are having difficulty with live we would recommend trying a different provider other than MSN for your alternate email.
Email changes are still crucial to your login (and therefore sensitive to your security), so we will require some verification information before making this change:
Your Game Registration Key
The key used to register your purchased game
The Answer to your Secret Question
If you can't remember your secret question, you can have it displayed by visiting https://account.elderscrollsonline.comand clicking "Forgot password?".
You will then be prompted to enter your full name and e-mail address. After that, you will be able to see your secret question.
Your Choice of Email
You may want to avoid any emails with an .edu or businesses emails which are known to often have firewalls against spam for school and business protection. These don't always cause trouble but can. The easiest emails are free services like gmail and yahoo.
You can reply directly to this email with this information provided.
At your service
Bethesda Customer Support Team
Clarice
Response Derek via Email 02/10/2016 04:38 PM
Greetings Adventurer!
I understand you have encountered an issue where you are not receiving your requested access code in your e-mail. We believe this to be now resolved so if able, please try logging in again to have a fresh access code sent to you.
If you are still experiencing issues please feel free to respond back to this e-mail so that I may continue to assist.
Kind Regards,
The Elder Scrolls Online Team
For more information, check out our official forums:http://forums.elderscrollsonline.com/
Response Derek via Email 02/10/2016 05:22 PM
Greetings Adventurer!
I understand you have encountered an issue where you are not receiving your requested access code in your e-mail. We believe this to be now resolved so if able, please try logging in again to have a fresh access code sent to you.
If you are still experiencing issues please feel free to respond back to this e-mail so that I may continue to assist.
Kind Regards,
The Elder Scrolls Online Team
For more information, check out our official forums:http://forums.elderscrollsonline.com/