Kyotee0071 wrote: »"Banned innocent people"
Don't download youtube speed hacks so your account cannot be turned into a mindless bot of a gold seller.
I guess you missed the link to them admitting legitimate accounts were caught up in the ban..and after further investigation they were found of no issues breaking anything to do with the ToS.
Keep patting yourself on the back "grasshopper"...hopefully one day you fall of your high horse and learn some compassion.
ZOS_JessicaFolsom wrote: »Hi @Miezi,
We made a mistake, and we're sincerely sorry about it. We've unbanned all accounts that we wrongfully identified as having cheated. The amount of people impacted by this was not in the thousands, though the number doesn't really matter--this happening to a single one is too many. We do understand what led to this unfortunate error, and have already taken measures to improve our process.
The help portal going down last night was due to a maintenance. We did not take it down to keep people from submitting help requests. The timing was regrettable, and we got the help portal back up as quickly as possible.
We hope that additional info helps, and we appreciate you giving us a chance to answer your questions.
Would be nice to have all the trolls and other ppl told off that they were wrong when they said, that we all deserved the ban. But no...it's okay that they kept trashing the banned playerbase even after the rest of us got banned from the forums too.
Kyotee0071 wrote: »^^^ If they have an employee of the month ^^^ JessicaFolsom should win
ZOS_JessicaFolsom wrote: »Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated.
So we can clearly say it was in the hundreds, and probably the high hundreds.ZOS_JessicaFolsom wrote: »The amount of people impacted by this was not in the thousands
Kyotee0071 wrote: »Again I'm not worried at all about the lost game time.
I'm glad to have my account back.
A public acknowledgment of their mistake to the community as a whole would be the correct thing to do.
bwilson.homeb16_ESO wrote: »Would be nice to have all the trolls and other ppl told off that they were wrong when they said, that we all deserved the ban. But no...it's okay that they kept trashing the banned playerbase even after the rest of us got banned from the forums too.
This.
100 times this.
Even now, the 'you got banned, you must've deserved it!' trolls have just changed their trolling to 'well maybe a few people didn't deserve it, but the rest of you did!'
I thought trolling was against the rules, but it seems defending yourself was frowned upon and the trolls were allowed to flourish without any censorship whatsoever
Nickdorlandb16_ESO wrote: »Dont be ignorant, there are people that deserve it, if they dont.. Then just proof it and you get unbanned.. Dont see how this is such a big deal..
bwilson.homeb16_ESO wrote: »....trolls have just changed their trolling to 'well maybe a few people didn't deserve it, but the rest of you did!'
I thought trolling was against the rules, but it seems defending yourself was frowned upon and the trolls were allowed to flourish without any censorship whatsoever
ZOS_JessicaFolsom wrote: »Hi @Miezi,
We made a mistake, and we're sincerely sorry about it. We've unbanned all accounts that we wrongfully identified as having cheated.
Are the cases which involve banned by accused goldselling, banned by bugs such as mentioned above and the item duping seperated?
ZOS_JessicaFolsom wrote: »We made a mistake, and we're sincerely sorry about it. We've unbanned all accounts that we wrongfully identified as having cheated. The amount of people impacted by this was not in the thousands, though the number doesn't really matter--this happening to a single one is too many. We do understand what led to this unfortunate error, and have already taken measures to improve our process.
knaveofengland wrote: »what you can say a mistake was made they have said sorry and to their credit was reversed super fast, I was 1 of them players who also was suspended now have account back so we can now enjoy the game ,
ZOS_JessicaFolsom wrote: »Hi @Miezi,
We made a mistake, and we're sincerely sorry about it. We've unbanned all accounts that we wrongfully identified as having cheated. The amount of people impacted by this was not in the thousands, though the number doesn't really matter--this happening to a single one is too many. We do understand what led to this unfortunate error, and have already taken measures to improve our process.
The help portal going down last night was due to a maintenance. We did not take it down to keep people from submitting help requests. The timing was regrettable, and we got the help portal back up as quickly as possible.
We hope that additional info helps, and we appreciate you giving us a chance to answer your questions.