This post was updated by M.Rizk21 to include the points that we discovered from this discussion from our own findings, or from what the administrators and support staff said. I still decided to leave the original topic so that anyone would understand one day what was this discussion about.
Hello ESO team, and players,
I just wanted to tell you ESO team that you made me sick today. I am really sick of that dirty d**k move you just did to everyone who got the game from retailers.
Let me tell you guys the whole story, as we all knows, once you buy any of the two ESO models whether you buy the Basic one, or the Imperial one in both cases you get 30 days of free game time.
That means once you order the game you should never pay a cent before the 4th of May 2014, that's at least what everyone of us expected, specially those who were former World of Warcraft players as we are used to the idea of subscription based games.
Today Zenimax Online did the dirtiest, d**k move forcing all those who bought the game from retailers to pay one month game subscription in advance in order to redeem your game code, otherwise you are simply not allowed to continue playing the game or even enjoy the 30 days game time WHICH WE PAID FOR!
By paying the subscription now Zenimax is simply keeping you tied to a 60 days of game time not respecting your schedules, or the fact you already paid that much on their very expensive game (this get even worse when you live in Europe).
Zenimax did not really respect us at all, they are trying to get the max out of you before you even start the game play. They want to guarantee they have got their money for the next two months already. They want you to invest more on a newly launched game that you still are not sure whether it will keep alive for how long, yes I know that about 5 million players Beta tested the game which shows a high level of interest, still that guarantees me nothing. Guild Wars 2 was also so popular, what happened now? It died, it simply died.
In the end, Zenimax you have done the dirtiest move any game company could do on this entire world, you have lost my trust for now, and maybe forever. Just after this move I feel less happy playing your game because I feel I was tricked into a dirty cheap move.
Apparently Zenimax does not charge you for the following 30 days before your current 30 days are all used up.
Still it is a not a good move to ask for 15$ pre-authorization fee. $1 or $0.01 would have done it. Those with no credit cards, PayPal will have to get a Game Time Card though which means they will be CHARGED IMMEDIATELY.
Zenimax has clearly stated in their Terms and Conditions that no one with a valid payment method would get charged for the game before they use all their 30 days of free game time. Although Zenimax lists Game time card as a valid payment method they still did not respect their own terms and conditions asking those who use a game time card to pay for additional 30 days IMMEDIATELY.
Not only this but Zenimax did not respect my forum rights, @ZOS_JessicaFolsom
tried to edit my post, I am not sure what he/she did, or if he/she changed anything. All I know that their forum system showed that my post was edited by @ZOS_JessicaFolsom
at 2:04 AM.
In the end, was my point invalid in the first place? partially yes, mostly no. Zenimax does charge those with game time cards immediately or else they are not allowed to join the game. Charging one month fees for pre-authorization could get few people in financial issues specially those who might go overdraft on their bank accounts.
I still believe Zenimax should not ask for a pre-authorization in the first place, because some people in that world we live in got no credit cards at all, or even PayPal accounts. Some people would just got to a retailer nearby and get the game to find out they cannot play the promised 30 days of free game time before they go and get a game time card.
In some cases retailers nearby won't even have game time cards for the game ready yet, and it has happened with few on this forums from Asia who had their nearby retailers telling them that game cards won't reach before a week or two which means he will not be able to enjoy the game before a week or two.
Zenimax if you want ESO to success, follow Blizzard Entertainment. Blizzard Entertainment has been in business for long, and they are the best when it comes to subscription based games. They offer the easiest types of payments that are available to EVERYONE.