itscompton wrote: »DragonRacer wrote: »I rarely got blue screens before Dragonhold DLC.
Now they're pretty regular, even worse in Southern Elsweyr.
But they're all over bad. Today I blue screened while simply shopping at a trader.
I was fine before the update. This isn't my console.
This right here, I had maybe 3 blue screens in a year before Dragonhold, all of a sudden I get three an hour and I'm supposed to believe it's my hardware and not the broken update they released?
itscompton wrote: »DragonRacer wrote: »I rarely got blue screens before Dragonhold DLC.
Now they're pretty regular, even worse in Southern Elsweyr.
But they're all over bad. Today I blue screened while simply shopping at a trader.
I was fine before the update. This isn't my console.
This right here, I had maybe 3 blue screens in a year before Dragonhold, all of a sudden I get three an hour and I'm supposed to believe it's my hardware and not the broken update they released?
Nobody said it was your hardware - learn to read. I put a reply for you on page 1
russelmmendoza wrote: »Its obvious, sony san is the bigger derp.
I'm a ps fanboy, but eso was next to a turn base game, when playing on the ps4.
In sony's defense, I do have the fat ps4, just saying.
but playing eso in pc, damn, heaven and earth, I tell you.
at least its not heaven and hell, right?
AgaTheGreat wrote: »@IDK yes, I tried all the steps. Doesn't work. Just the existence of a generic help article like that is showing me that ZOS doesn't care who is at fault. Everyone, and I mean everyone who plays on PS4 has the same problem, many times a day. So you're saying that everyone's console is malfunctioning? Give me a break.
So are you saying that you did submit a tech support and all Zos techies would do is provide that generic article and nothing else?
lordrichter wrote: »AgaTheGreat wrote: »@IDK yes, I tried all the steps. Doesn't work. Just the existence of a generic help article like that is showing me that ZOS doesn't care who is at fault. Everyone, and I mean everyone who plays on PS4 has the same problem, many times a day. So you're saying that everyone's console is malfunctioning? Give me a break.
So are you saying that you did submit a tech support and all Zos techies would do is provide that generic article and nothing else?
Yes, they probably did. That may be all that the USER can do. The alternative is to suggest that blue might be a good choice for a new favorite color.
An internal response is not indicated by this studio, so the response will either be nothing, or whatever Sony suggests in cases like this.
Both ZOS and Sony know that the problem is with ESO. I am pretty sure of that. Whether they will fix it... that is a better line of discussion.
nafensoriel wrote: »I think people who buy consoles fail to understand the nature of a console's hardware.
It is no different than a PC.
It is technically budget hardware.
It almost always has insufficient cooling compared to PCs.
Hardware faults in consoles happen way more often than people think. People ignore them because of course their expensive purchase cant be made of garbage parts... but the reality is it is a mass manufactured device made as cheaply as possible and it has a very narrow planned lifespan.
Is this ZOSs fault? Nope. Is it Sonys fault? Oddly enough not really.
It's just the nature of hardware that if you push it at 100% with poor cooling it will degrade.
Without having your console in hand there aren't many ways people on a forum can determine if it's actually software or simple old degraded hardware. It COULD be a code issue.. but it could equally just be that your console's memory is baking itself and throwing out random errors because of it.
DragonRacer wrote: »I rarely got blue screens before Dragonhold DLC.
Now they're pretty regular, even worse in Southern Elsweyr.
But they're all over bad. Today I blue screened while simply shopping at a trader.
I was fine before the update. This isn't my console.
nafensoriel wrote: »I think people who buy consoles fail to understand the nature of a console's hardware.
It is no different than a PC.
It is technically budget hardware.
It almost always has insufficient cooling compared to PCs.
Hardware faults in consoles happen way more often than people think. People ignore them because of course their expensive purchase cant be made of garbage parts... but the reality is it is a mass manufactured device made as cheaply as possible and it has a very narrow planned lifespan.
Is this ZOSs fault? Nope. Is it Sonys fault? Oddly enough not really.
It's just the nature of hardware that if you push it at 100% with poor cooling it will degrade.
Without having your console in hand there aren't many ways people on a forum can determine if it's actually software or simple old degraded hardware. It COULD be a code issue.. but it could equally just be that your console's memory is baking itself and throwing out random errors because of it.
Condescending, much? I would be willing to place good money on the fact that the vast majority of console users understand that their consoles are basically budget gaming computers. We also understand that if ONE game in our entire library consistently crashes multiple times in a single session, and that these crashes have increased multifold after a particular update, the issue is most likely NOT OUR HARDWARE, but rather the inept developers who have not adequately tested the update before pushing it live.
nafensoriel wrote: »nafensoriel wrote: »I think people who buy consoles fail to understand the nature of a console's hardware.
It is no different than a PC.
It is technically budget hardware.
It almost always has insufficient cooling compared to PCs.
Hardware faults in consoles happen way more often than people think. People ignore them because of course their expensive purchase cant be made of garbage parts... but the reality is it is a mass manufactured device made as cheaply as possible and it has a very narrow planned lifespan.
Is this ZOSs fault? Nope. Is it Sonys fault? Oddly enough not really.
It's just the nature of hardware that if you push it at 100% with poor cooling it will degrade.
Without having your console in hand there aren't many ways people on a forum can determine if it's actually software or simple old degraded hardware. It COULD be a code issue.. but it could equally just be that your console's memory is baking itself and throwing out random errors because of it.
Condescending, much? I would be willing to place good money on the fact that the vast majority of console users understand that their consoles are basically budget gaming computers. We also understand that if ONE game in our entire library consistently crashes multiple times in a single session, and that these crashes have increased multifold after a particular update, the issue is most likely NOT OUR HARDWARE, but rather the inept developers who have not adequately tested the update before pushing it live.
Condescending? No. Realist? Yes.
There is a fundamental difference between someone who spends 600 bucks to game and someone who spends 600 bucks to buy a console. The expectation is the console is top tier. When the new XBox releases people will be mad if PCs look better just like they've been mad about the exact same issue for past console releases.
But that wasn't my point. My point was that a PC user who buys a budget PC expects crap hardware that will degrade over time. A console user usually thinks it will not degrade and their 5-year-old console sitting in a dusty cabinet with poor ventilation isn't degraded. Everything becomes everyone else's issue... it couldn't POSSIBLY be that they abused their hardware now, could it?
And if you "understand one game causes issues" so it must be that game.. then no you really don't understand squat. You are comparing apples to bricks of iron. If all the other titles in your catalog do not stress the console the way the one that fails do you CANNOT AUTOMATICALLY ASSUME SOFTWARE FAILURE. As I have noted the PS4 has some serious bottleneck issues. Most developers can work around these... but games like ESO really push memory hard. What is one of the first parts to start dying when you abuse your console(or PC) and let it overheat regularly? Memory.
With everything people have said in this thread the chance that its software or hardware is 50/50. Sucks but welcome to consoles.
nafensoriel wrote: »nafensoriel wrote: »I think people who buy consoles fail to understand the nature of a console's hardware.
It is no different than a PC.
It is technically budget hardware.
It almost always has insufficient cooling compared to PCs.
Hardware faults in consoles happen way more often than people think. People ignore them because of course their expensive purchase cant be made of garbage parts... but the reality is it is a mass manufactured device made as cheaply as possible and it has a very narrow planned lifespan.
Is this ZOSs fault? Nope. Is it Sonys fault? Oddly enough not really.
It's just the nature of hardware that if you push it at 100% with poor cooling it will degrade.
Without having your console in hand there aren't many ways people on a forum can determine if it's actually software or simple old degraded hardware. It COULD be a code issue.. but it could equally just be that your console's memory is baking itself and throwing out random errors because of it.
Condescending, much? I would be willing to place good money on the fact that the vast majority of console users understand that their consoles are basically budget gaming computers. We also understand that if ONE game in our entire library consistently crashes multiple times in a single session, and that these crashes have increased multifold after a particular update, the issue is most likely NOT OUR HARDWARE, but rather the inept developers who have not adequately tested the update before pushing it live.
Condescending? No. Realist? Yes.
There is a fundamental difference between someone who spends 600 bucks to game and someone who spends 600 bucks to buy a console. The expectation is the console is top tier. When the new XBox releases people will be mad if PCs look better just like they've been mad about the exact same issue for past console releases.
But that wasn't my point. My point was that a PC user who buys a budget PC expects crap hardware that will degrade over time. A console user usually thinks it will not degrade and their 5-year-old console sitting in a dusty cabinet with poor ventilation isn't degraded. Everything becomes everyone else's issue... it couldn't POSSIBLY be that they abused their hardware now, could it?
And if you "understand one game causes issues" so it must be that game.. then no you really don't understand squat. You are comparing apples to bricks of iron. If all the other titles in your catalog do not stress the console the way the one that fails do you CANNOT AUTOMATICALLY ASSUME SOFTWARE FAILURE. As I have noted the PS4 has some serious bottleneck issues. Most developers can work around these... but games like ESO really push memory hard. What is one of the first parts to start dying when you abuse your console(or PC) and let it overheat regularly? Memory.
With everything people have said in this thread the chance that its software or hardware is 50/50. Sucks but welcome to consoles.
So every PS4 user experiencing these issues multifold after this latest update has possibly “abused” their console by letting it overheat. All of our other memory-intensive multiplayer games run well on our systems with minimal to no issues, but it’s possibly OUR fault that ESO specifically crashes upwards of five to six times per hour after the update — something that did not happen for us immediately prior to the update. Okay, gotcha. 👍
nafensoriel wrote: »nafensoriel wrote: »nafensoriel wrote: »I think people who buy consoles fail to understand the nature of a console's hardware.
It is no different than a PC.
It is technically budget hardware.
It almost always has insufficient cooling compared to PCs.
Hardware faults in consoles happen way more often than people think. People ignore them because of course their expensive purchase cant be made of garbage parts... but the reality is it is a mass manufactured device made as cheaply as possible and it has a very narrow planned lifespan.
Is this ZOSs fault? Nope. Is it Sonys fault? Oddly enough not really.
It's just the nature of hardware that if you push it at 100% with poor cooling it will degrade.
Without having your console in hand there aren't many ways people on a forum can determine if it's actually software or simple old degraded hardware. It COULD be a code issue.. but it could equally just be that your console's memory is baking itself and throwing out random errors because of it.
Condescending, much? I would be willing to place good money on the fact that the vast majority of console users understand that their consoles are basically budget gaming computers. We also understand that if ONE game in our entire library consistently crashes multiple times in a single session, and that these crashes have increased multifold after a particular update, the issue is most likely NOT OUR HARDWARE, but rather the inept developers who have not adequately tested the update before pushing it live.
Condescending? No. Realist? Yes.
There is a fundamental difference between someone who spends 600 bucks to game and someone who spends 600 bucks to buy a console. The expectation is the console is top tier. When the new XBox releases people will be mad if PCs look better just like they've been mad about the exact same issue for past console releases.
But that wasn't my point. My point was that a PC user who buys a budget PC expects crap hardware that will degrade over time. A console user usually thinks it will not degrade and their 5-year-old console sitting in a dusty cabinet with poor ventilation isn't degraded. Everything becomes everyone else's issue... it couldn't POSSIBLY be that they abused their hardware now, could it?
And if you "understand one game causes issues" so it must be that game.. then no you really don't understand squat. You are comparing apples to bricks of iron. If all the other titles in your catalog do not stress the console the way the one that fails do you CANNOT AUTOMATICALLY ASSUME SOFTWARE FAILURE. As I have noted the PS4 has some serious bottleneck issues. Most developers can work around these... but games like ESO really push memory hard. What is one of the first parts to start dying when you abuse your console(or PC) and let it overheat regularly? Memory.
With everything people have said in this thread the chance that its software or hardware is 50/50. Sucks but welcome to consoles.
So every PS4 user experiencing these issues multifold after this latest update has possibly “abused” their console by letting it overheat. All of our other memory-intensive multiplayer games run well on our systems with minimal to no issues, but it’s possibly OUR fault that ESO specifically crashes upwards of five to six times per hour after the update — something that did not happen for us immediately prior to the update. Okay, gotcha. 👍
A "blue screen" identifies a problem with the hardwares relation to the software or itself. This is different from a software triggered crash which would only exit the program.
Have you ever owned a PS4? When we colloquially refer to a “blue screen”, we’re referring to the report screen automatically generated after a game crashes that uses the PS4’s default blue UI. A PS4 “blue screen” is not the equivalent of a PC’s BSOD. When games crash on PS4, we simply file the report and start the game up again — as you do on PC when a software-triggered crash shuts down the game. We don’t have to reboot the PS4 itself.
@Crucified4sin If you need assistance past the steps provided in the support article, you can contact our support team here: help.elderscrollsonline.com/app in a support ticket for additional troubleshooting from an agent.
The Elder Scrolls Online v5.2.9 fixes a common memory management issue particularly affecting higher population areas, in addition to a couple game crashes, quests, combat abilities, and more. The size of this patch is approximately 187MB.
lordrichter wrote: »AgaTheGreat wrote: »@IDK yes, I tried all the steps. Doesn't work. Just the existence of a generic help article like that is showing me that ZOS doesn't care who is at fault. Everyone, and I mean everyone who plays on PS4 has the same problem, many times a day. So you're saying that everyone's console is malfunctioning? Give me a break.
So are you saying that you did submit a tech support and all Zos techies would do is provide that generic article and nothing else?
Yes, they probably did. That may be all that the USER can do. The alternative is to suggest that blue might be a good choice for a new favorite color.
An internal response is not indicated by this studio, so the response will either be nothing, or whatever Sony suggests in cases like this.
Both ZOS and Sony know that the problem is with ESO. I am pretty sure of that. Whether they will fix it... that is a better line of discussion.
Could be but it is all speculation. You even admit that by suggesting you are sure both Sony and Zos know the problem is with ESO.
I expect the OP will answer the question later in the day about their ticket.
TequilaFire wrote: »Well hopefully consoles will get a patch soon that fixes the memory management issue like PC did today.
From today's PC patch notes:The Elder Scrolls Online v5.2.9 fixes a common memory management issue particularly affecting higher population areas, in addition to a couple game crashes, quests, combat abilities, and more. The size of this patch is approximately 187MB.