LadyDestiny wrote: »

What would people do if we were thrown into the dark ages? Todays society is so dependant and spoiled. I can see mass hysteria if you had to go outside in the daylight and see real people or read a book....lol

k2blader wrote: »

DaffyDilly wrote: »

k2blader wrote: »

I wouldn't have been so irked if one of the ZOS people hadn't posted the problem was fixed and for anyone still experiencing issues to check with his/her ISP. The problem wasn't/isn't my ISP, ffs. Just totally irresponsible to post something like that.

Unfortunately for most if not all MMO'S that is a standard issue response. Expecially early in a server crash.

I guess I think Zeni should know how their servers run and whether or not they are on or offline or having issues. Check their own stuff out first to make sure it's working right. Not blame me and/or my ISP when I know for a fact all my other internet apps and even games are working fine.

Also, I used to subscribe to WoW and never saw Blizz tell folks to check with their ISPs during WoW server outages.

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

wormfudge wrote: »

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

That guys rough. You've gotta really be prepared for his AoE, or when he pops just right with an "unusually long load time." Get hit with that and there's rarely any coming back

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

wormfudge wrote: »

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

That guys rough. You've gotta really be prepared for his AoE, or when he pops just right with an "unusually long load time." Get hit with that and there's rarely any coming back

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

k2blader wrote: »

I wouldn't have been so irked if one of the ZOS people hadn't posted the problem was fixed and for anyone still experiencing issues to check with his/her ISP. The problem wasn't/isn't my ISP, ffs. Just totally irresponsible to post something like that.

ViscousSummer88 wrote: »

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".

k2blader wrote: »

djnapstyb14_ESO wrote: »

Solar storm is a good blame

Even Level 3's site doesn't give the reason, but I think you're gonna be right. lol

Still, I think people should stop posting NOAA junk until there's a "confirm" that was cause.

ViscousSummer88 wrote: »

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".