Maintenance for the week of October 13:
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
Temporarily Disabling NA & EU Guild Functionality
ZOS_GinaBruno
Community Manager
Hello, everyone!
Due to a number of errors we've seen with guild permissions and officer ranks, we have temporarily turned off all guild functionality on the North American and European megaservers. We apologize for this inconvenience, and we're working to get these issues resolved as quickly as possible. We'll let you know as soon as we have an update. Thanks for your patience!
Due to a number of errors we've seen with guild permissions and officer ranks, we have temporarily turned off all guild functionality on the North American and European megaservers. We apologize for this inconvenience, and we're working to get these issues resolved as quickly as possible. We'll let you know as soon as we have an update. Thanks for your patience!
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ZOS_GinaBrunoCommunity ManagerWe have found the cause of the guild issue on the North American megaserver that many of you have reported – where guild ranks and permissions were reset – and are currently testing a fix. We’ve temporarily turned off guild functionality until we roll the fix out to everyone. When the fix is deployed, all guild permissions will be reset back to where they were prior to today’s patch, and ranks will be restored.
We will proceed with deploying Update 3 to the EU megaserver as planned in a few hours, but will turn off guild functionality. Guilds will remain off on both megaservers until the fix is deployed, which should be tomorrow (August 5th). Thanks for your patience while we work through this.
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ZOS_GinaBrunoCommunity ManagerWe’ve finished testing our fix, and are preparing to apply it to the live servers and restore guild functionality. We’ll be taking both megaservers offline tomorrow (Wednesday) to deploy the fix. Due to this downtime, we won’t be performing maintenance during our regular windows on Thursday.
The North American megaserver will be offline on Wednesday (August 6th) beginning at 8:00AM EDT, and the European megaserver will be brought down at 10:00PM EDT. We anticipate each maintenance to last a few hours, and when the servers come up, all guild functionality will be back.
We understand this has been frustrating and an inconvenience, but thanks for hanging in there while we work through this!
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ZOS_GinaBrunoCommunity ManagerOk everyone, the maintenance for the North American megaserver is complete, and guild functionality has been returned for NA. We are still planning to start the maintenance for the European megaserver at 10:00PM EDT/4:00AM CEST.
Please let us know if you continue to see any issues with guild ranks, banks, promotions/demotions, or guild stores. Thanks!5