ZOS_TristanK wrote: »Hi, folks. If you haven't done so already, please check to make sure that your billing address at account.elderscrollsonline.com and on your payment method match exactly even down to the punctuation (for instance, if you use Street and Robert on your bank account, be sure not to use ST. and Bob on your ESO account). Sometimes editing the billing information on your ESO account will resolve the issue.
If your billing addresses are identical and you are still having payment troubles, please let us know!
ZOS_TristanK wrote: »Hi, folks. If you haven't done so already, please check to make sure that your billing address at account.elderscrollsonline.com and on your payment method match exactly even down to the punctuation (for instance, if you use Street and Robert on your bank account, be sure not to use ST. and Bob on your ESO account). Sometimes editing the billing information on your ESO account will resolve the issue.
If your billing addresses are identical and you are still having payment troubles, please let us know!
I'm letting you know. I haven't made any changes to my account since I opened it. I will go back and check it again for the the third time today.
Edit: I just went back into my ESO account and checked everything. It was all the same as it was last month. Nothing changed.
Happened to me as well on 2 accounts. Same credit card I used to buy 3 copies of the game, same credit card they put a full amount hold on, same credit card I used to subscribe with last month on 2 accounts.
Called customer support; they are going to allow me access on both accounts for 24 hours while they scratch their head.
ZOS_TristanK wrote: »Hi, folks. If you haven't done so already, please check to make sure that your billing address at account.elderscrollsonline.com and on your payment method match exactly even down to the punctuation (for instance, if you use Street and Robert on your bank account, be sure not to use ST. and Bob on your ESO account). Sometimes editing the billing information on your ESO account will resolve the issue.
If your billing addresses are identical and you are still having payment troubles, please let us know!
TheScorpion wrote: »I wouldn't hold your breath waiting for that call. I talked directly with them on the phone last week and after doing all the corrective spelling suggestions on all sides of billing, I requested a call back and I am still waiting....that was last Friday. The last response I received was via email having them suggest I go buy their prepaid game time card to buy game time. Well, IMO, that's not what I signed up with or for.