My screen goes black after clicking launch! Help!

Kirky

After clicking launch the screen goes full screen as if the game was going to launch but then just stops on a black screen, no audio or anything. Running ESO on an Acer 1920x1080 monitor and I've never had this problem before downloading and installing the Craglorn update (haven't been able to play it -sadface-) could anybody please help?

CKinCO

PC Only - Not MAC

I was correct in diagnosing my "Black Screen" problem from yesterday.
(Game will not launch - hangs at a black screen and Not Responding)

The UserSettings.txt file in the My Documents\Elder Scrolls Online\live was not updating with a fresh install (File had to be manually created) or from the patch.
I'm running Windows XP 64-bit.

The new UserSettings.txt file contains several new instruction lines that are not in the pre-patch file.

I believe editing your UserSettings.txt file will actually get the game to successfully launch for you.

First - Verify your My Documents\Elder Scrolls Online\live\UserSettings.txt is NOT set with the "Read Only attribute. (In order to keep the pre-game load credits from loading this may have been set)

Left click on the file and select "Properties" from the menu.
Verify the "Read-only attribute (General Tab) is NOT checked.
Select OK.

You can edit your file manually with my notes below or copy the full set out of the attached file.

When copying out of the attachment PLEASE BE AWARE that I have included TWO (2) different configurations in the attachment.
ONLY COPY OUT 1 group of the "SET ........" commands to use.


ATTACHMENT NOTES:
1st Group "LOW VIDEO SETTINGS"
2ND GROUP "DEFAULT VIDEO SETTINGS"
Depending on your system you (High low end) you can use either setting to try to get back in the game.
Once you get to the account login window you can change your settings from the login screen.
This will successfully change your UserSettings.txt file at this point.

INDIVIDUAL CONFIGURATION LINES/COMMANDS THAT HAVE BEEN CHANGED:

Command: "SET RequestedNumThreads "0" been REPLACED with two different command lines added.
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

The following 4 command lines could be added to your UserSettings.txt file with no deletions.

SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"

HerbZula

I did this in beta. They can do it now. Or be professional enough to NOT break your game every chance you get. Have not been able to log in sence patch with this problem....

oldschoolgamer

CKinCO wrote: »

PC Only - Not MAC


Command: "SET RequestedNumThreads "0" been REPLACED with two different command lines added.
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"

Thanks mate! That one did the trick for me, running Win XP 32-bit and Nvidia card.

I didn't try to add the last lines though.

SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"

Do I need to?

Since I finally got into the game when changing the SET Req-lines above, I made a new thread in order to make more see this fix, but it's all thanks to you.

http://forums.elderscrollsonline.com/discussion/102405/working-fix-for-black-screen?new=1

Kirky

Fixed, thanks

tbc56

didn't work for me